On Fiverr, the most popular freelancer site, customer service is paramount.
It then becomes important to understand a good response time for Fiverr sellers.
While there is no one-size-fits-all answer, here are some key factors to consider when setting a response time goal.
I suggest you aim for a response time of 1 hour or less.
This will ensure you’re providing an excellent customer service experience to your clients and helping to maintain a good reputation.
In addition, responding promptly to inquiries shows prospective buyers that you’re actively engaging with them and taking their needs seriously.
Response time is a critical factor in customer satisfaction, so make sure you’re doing your best to respond as quickly as possible.
You also should make sure to respond to all messages within 24 hours.
This gives the customer a sense of assurance that their messages have been received and that the seller is actively working on their order.
This will also help to build a trusting relationship between the customer and the seller.
Responding promptly can even help raise the seller’s rankings on Fiverr.
Also, it’s not just about you but your buyer’s responsibility.
It is also crucial for buyers to be flexible and understanding of the seller’s timeline.
If the seller needs a few more days to respond, buyers should be more patient and understanding of their seller’s needs.
No wonder both parties of a gig achieve a good response time.
What’s your response time on Fiverr?
In case you’re reading my work for the first time, I am Devieka Gautam — a top content writer on Fiverr (and ghostwriter, shh!). I write on (and lead by example by) embracing ‘At-Home freelancing for Women’ and enjoy advocating financial independence. My idea of relaxing is driving and drinking iced black coffee.
If you’re looking to kickstart your freelancing career? I am your safest bet. Head on to https://linktr.ee/fiverr_feminist to check out my services.